Refund Policy

General Overview

This Refund Policy clearly defines the official rules, eligible conditions, and processing procedures for all return and refund requests submitted on our official apparel website. This policy applies to all men’s and women’s clothing products purchased through our platform. We formulate standardized and customer-friendly refund rules to protect the legitimate shopping rights and interests of every global customer, ensuring all refund processes are transparent, fair, and efficient.
By placing orders and purchasing products on our website, you fully agree to abide by all the terms specified in this Refund Policy. All refund services provided by our store are strictly implemented in accordance with the regulations stated below.

Return & Refund Eligibility Period

We provide a long-term and flexible return eligibility window for all customers. All eligible products can apply for return and refund services within 60 days from the date the customer receives the merchandise. This valid return period applies to all regional customers worldwide without regional difference restrictions.
To successfully initiate a refund application, the returned items must be kept in brand-new, unused, and undamaged conditions. All original tags, packaging, and supporting accessories of the products must be complete and intact, without artificial damage, stains, wear, alteration, or missing parts. Products that do not meet the above standards will not be eligible for refund services.

Order Shipping & Service Basis

All orders on our website support efficient processing, with standard shipment arranged within 1 to 3 working days after payment confirmation. The unified global delivery cycle for all orders is 6 to 12 working days, and expedited delivery services are also available for customers with urgent needs. All products in our store enjoy global free shipping, with no additional shipping costs for customers during normal shopping and eligible return procedures.
All platform transactions are uniformly settled in USD to ensure consistent pricing and standardized fund settlement standards for global customers, which also serves as the unified billing basis for all refund amounts.

Refund Processing Timeline

After we receive your returned package and complete official product inspection, and confirm that the items fully comply with return and refund eligibility rules, we will immediately launch the formal refund review and processing procedure. The entire refund processing period is 5 to 10 working days.
All refund funds will be returned through the customer’s original payment channel. The final arrival time of the refund may be slightly affected by the processing rules of third-party payment platforms or banks, which is beyond our operational control. We will track the refund progress in real time to ensure that eligible refunds are completed as soon as possible.

Eligible Refund Scenarios

Customers can apply for a full refund when the products meet the official return standards within the valid 60-day period. Eligible scenarios include but are not limited to inappropriate size, style mismatch with personal preference, unsatisfactory wearing experience, and other legitimate personal reasons on the premise that the products are not used or damaged.
In cases of product quality problems, shipping errors, missing items, or defective products caused by our side, we will provide free return and full refund services, and bear the corresponding service processing costs to fully protect customer rights and interests.

Ineligible Refund Situations

We will reject refund applications for products that exceed the 60-day valid return period. In addition, items with artificial damage, long-term wear, dirt, deformation, self-modification, and missing original packaging and tags will not be supported for return and refund. Products damaged due to improper customer storage, use, or accidental collision are also not within the scope of refund protection.

Partial Refund Rules

For special circumstances where individual products in a complete order need to be returned, we support partial return and partial refund services. The refund amount will be calculated according to the unit price of the returned products, and the settlement currency will still be unified in USD. The processing cycle of partial refunds is consistent with the official standard of 5 to 10 working days.

Policy Updates & Interpretation

We reserve the right to update and optimize this Refund Policy irregularly according to platform service upgrades and operational adjustments. The latest policy content will be published on our official website page and take effect immediately. Continued use of our website shopping services after policy updates will be deemed as recognition and acceptance of the latest refund terms.

Contact Support

If you have any questions about refund eligibility, processing progress, return procedures, and policy terms, please refer to our official Contact Us page. All service contact methods and dedicated email addresses are displayed on the page. Our professional after-sales team will provide you with accurate replies and targeted solution services in a timely manner.