Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shopping guidelines, after-sales protection and global service standards applicable to all customers shopping on our official website. We strictly follow customer-oriented service principles, aiming to provide transparent, reliable and professional shopping services for every global user. All service terms specified in this policy apply to all men’s and women’s apparel products sold on our platform, covering order processing, logistics delivery, payment rules, return and refund services.

Order Processing & Shipping Policy

We implement efficient order processing procedures to ensure timely arrangement of customer orders. All valid orders confirmed with successful payment will be processed and shipped within 1 to 3 working days. Our team will conduct strict product inspection and package sorting before shipment to ensure that customers receive intact and qualified products.
We provide unified global logistics services for all regional customers. The standard delivery time for all worldwide orders is 6 to 12 working days. Meanwhile, we support expedited delivery services to meet the urgent receiving needs of customers. All products on our official website enjoy global free shipping benefits, with no additional shipping fees, handling fees or hidden charges during the whole shopping process.

Unified Payment Currency Rule

To standardize global transaction management and unify pricing standards for users in all regions, all product pricing, order settlement and transaction transactions on our official website are uniformly denominated and settled in USD. This unified currency rule ensures consistent, transparent and fair shopping pricing for every global customer, avoiding price differences caused by regional currency exchange.

Return Service Policy

We provide a flexible and customer-protective return service for all shoppers. All eligible products support a 60-day return period, starting from the date when customers receive the goods. Within the valid return period, customers can apply for return services if the products are unused, undamaged, kept in original conditions and meet our return specifications.
Customers shall ensure that the returned items are complete with original accessories and packaging, and do not have man-made damage, wear or stain. Our professional inspection team will strictly check all returned goods after receiving the returned package to confirm whether the items comply with return standards.

Refund Processing Policy

After the returned products pass our official inspection and meet all return requirements, we will initiate the official refund procedure immediately. The whole refund processing cycle is 5 to 10 working days. The refund will be returned according to the customer’s original payment channel. The specific arrival time of the refund shall be subject to the processing rules of the customer’s payment platform or bank institution.
We guarantee full refund for eligible returned items in accordance with official rules. There will be no unreasonable deduction of fees for qualified return and refund applications. Our team will track the refund progress in real time to ensure that every customer’s legitimate rights and interests are fully protected.

Customer Consultation & Support

We provide lifelong professional customer service support for all registered and shopping customers. If you have any questions about order status, product details, shipping progress, return and refund procedures, service rules and brand related matters, please submit your consultation and feedback through our official Contact Us page.
All official contact information including the dedicated service email is displayed on the Contact Us page. Our professional customer service team will provide accurate, patient and efficient reply and solution services for all customer inquiries, and continuously optimize service details based on customer feedback.

Service Optimization Commitment

We always adhere to the service tenet of customer first, and continuously optimize our service system, logistics arrangement and after-sales mechanism. We strictly implement all service standards stated in this policy, and strive to create a safe, transparent, convenient and reassuring online shopping environment for global customers who purchase our men’s and women’s fashion apparel.